Customer Service Trends & Insights

If you had to name a few mobile apps that an average user has downloaded on their phone, what would it be? Chances are you

Immersiveness is a way of perception that determines the factor of changing consciousness. We can see various examples of immersive experiences in movies, theatrical performances,

Mobile app developers and marketers encounter various challenges along the way of making their app go viral. Increasing user acquisition rates, improving user experience, and

A community is a group of people who share the same interests, purposes, and pain points. An online community is a place where such people can interact

We have been at the edge of our seats waiting to introduce you to our new podcast, Player: Engage, brought to you by Helpshift and

Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion