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Picture this: a player hits a purchase bug on console, switches to mobile to keep playing, and ends up filing multiple tickets across channels because
Picture this: a player hits a purchase bug on console, switches to mobile to keep playing, and ends up filing multiple tickets across channels because
When a loyal player encounters a login failure, payment glitch, or vanished progress during a limited-time event, they don’t wait patiently. They restart the app,
A player in Brazil reports a purchase issue in Portuguese. Another in Turkey can’t recover their account and submits a ticket in Turkish. Someone in
Game updates and live events should build excitement, but they often flood support queues instead. A report shows account-related tickets nearly doubling from 13.9% to
Player support in gaming is no longer a back-office function you deal with after the fact. A design glitch at 8 PM when your live
Players don’t wait to run into problems during business hours. They run into them when a clan event is live, when they finally unlock a
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