Customer Service Trends & Insights

Gaming

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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What

Gaming

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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What

Customer support

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The customer service team was bracing for a busy Monday after the launch of the company’s latest feature update. As expected, the inbox overflowed with

Gaming

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For many players, accessing console support is a painful experience  — 63% rate it as the worst channel for customer service, 33% regularly face challenges,

Customer Service Operations

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Say a long-time client reaches out with a critical issue, and instead of seamless support, they’re bounced between agents, repeating the same details each time.

Customer Service OperationsCustomer Experience and Engagement

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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Artificial Intelligence

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What if your customer service could go from being a cost center to a revenue engine? Imagine faster resolutions, more loyal customers, and significant savings. 

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