“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap

Chatbots, Gaming, Mobile Support

read

Posted on April 30, 2021
Table of Contents

Experience the Power of Helpshift

Sign up for the Player Engagement Webinar Series

Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you need to make your presence known on this buzzing social channel, as well as how to easily manage support requests with our new extension, in this webinar with Erik Ashby, Helpshift Director of Product and Tanya Gupta, Helpshift Product Manager.

You can watch the full episode now on demand. In the meantime, here are some of the highlights:

1. Gaming companies have joined Discord because that’s where their players are.

“There are millions of messages being exchanged on Discord servers everyday. Players are highly engaged. There’s a big opportunity for gaming companies to connect with them and turn them into promoters.” – Tanya Gupta, Product Manager, Helpshift

2. Gaming companies should consider owning and managing their own Discord servers. 

“There are player ambassador servers run by people who like to influence others with their content and there are those run by gaming companies, dedicated to sharing official game announcements, getting feedback, promoting events, and launching beta programs.” – Tanya Gupta

3. With millions of messages being exchanged on Discord every day, the Helpshift Extension reduces the complexity of offering support on the channel.

“There are sometimes just a handful of people monitoring official servers for gaming companies. With so many languages, it can be difficult for them to sort through all the support requests quickly. The Helpshift Discord Extension makes the issue volume manageable using automated workflows and internationalized bots.” – Tanya Gupta

4. With the Helpshift Discord Extension you can get started quickly.

“The Discord Extension doesn’t require any technical knowledge to set up. All you have to do is follow like 5 or 6 steps and it can be up and running.” – Tanya Gupta

5. With the Helpshift Extension, most Discord players aren’t even aware they’re connected through a customer support system.

“For the player, there’s just one, seamless experience. They chat back and forth with a bot or agent and it all comes through one channel within Discord.” – Tanya Gupta

Want to try it out? Schedule a Helpshift Discord Extension demo to get started or reach out to your Support Manager for more information.

Share this: 

Related Articles

Customer Service

read

A customer’s first interaction with a brand’s customer support team can shape their entire experience. Every touchpoint matters: a friendly email, a helpful chat session,

Customer Service

read

What is After Sales Service? After-sales service is a critical component of the customer experience that goes far beyond the point of purchase. It’s the

Customer ServiceUser Retention

read

Imagine you’re deep into a boss battle in your favorite game—your fingers flying over the controls as you dodge enemy attacks and strategize your next

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA