Reduce Tickets and Free Up Your Team
Equip your customers with instant answers and deflect common queries using our comprehensive self-serve solution.
Discover
Empower Your Customers with Easy Access to Information
The Help Center is a comprehensive knowledge base that allows your customers to quickly find the information they need. With a user-friendly interface and powerful search capabilities, it’s never been easier for your customers to access the answers they’re looking for.
Reduce ticket
volume by 70%
Equip customers with instant answers, deflecting tickets and freeing up your team.
Improve Customer Satisfaction
Easily accessible, accurate information empowers customers, leading to higher CSAT.
Smart Intents
Effortless Issue Navigation for Your Users
Frustrated by users struggling to describe their issues? Helpshift’s Smart Intent menu empowers them to navigate support effortlessly. This AI-powered tool analyzes common queries and presents users with a menu of most common problems, saving time and frustration.
Faster Resolutions
Users self-select their issue, leading to quicker solutions.
Intuitive Navigation
A clear menu guides users to the right information.
Natural language processing
Adapts and refines intent menus based on user interactions.
Generative AI
Reduce unnecessary tickets with AI: Where Knowledge Meets Conversation
Transform your Help Center into a dynamic conversation hub with Helpshift’s Generative AI.
Intelligent Conversations
Drawing from a rich repository of articles, our AI understands and responds with the nuance and depth of a human.
Learn and Adapt
The AI continually learns from your knowledge base, providing ever-improving support.
Seamless Support Flow
Integrating with your Help Center, the AI ensures a consistent voice across all customer interactions, from self-service to live chat support.
Multi-Lingual
Empower Your Customers to Self-Serve in Their Preferred Language
Enable your global customers to effortlessly find and utilize information in their preferred language, making the knowledge base instantly accessible. Advanced Intent AI interprets queries in the user’s native tongue with precision, guiding them directly to the solutions they need without the hurdle of language barriers.
From Self-Service to Guided Support
When self-service isn’t enough, Helpshift ensures users are never left without support. If answers aren’t found in the knowledge base and our Self Help AI can’t provide the necessary assistance, our system seamlessly escalates the experience from self-service to a guided journey.
Customer Success Stories
Discover how our customers have benefited from the Self Help Experience
Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency.
Vlad Oboronko
SYBO, Player Support Lead
We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.
Liz Martin
Customer Advocacy Manager, Paymentshield
The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems
Pawinee Poonyopakorn
Digital Marketing Director, Red Planet
Reduce Your Ticket Volume with Intelligent Self-Service
Unlock Helpshift’s self-service to reduce ticket volume and improve customer satisfaction. Experience how our AI-driven self-service simplifies support, giving customers the power to resolve issues on their own.
