The Future of Player Support for Console and PC Games
Integrate our patented support experience seamlessly into your game to enable real-time, efficient problem-solving without disrupting the immersive gaming experience.
Current Landscape of Console Game Support
Console
Enhance Your Console Support Experience
Discover the benefits of integrating Helpshift’s patented support experience link and QR code into your Console games. Provide a seamless and secure support experience for your users.
Instant, Direct Support
With Helpshift’s innovative QR feature, help is just a scan away, bringing support directly to the player’s mobile device—without interrupting their gameplay.
Automated Efficiency
A staggering 70% of issues can be resolved fully automatically, with an additional 20% partly automated, freeing up human agents to tackle the more complex 10% of cases.
Context Aware
Carry relevant support context and user data from a console device to mobile support.
PC
Enhance your PC support experience
Leverage advanced AI tools where customers are guided through issue resolution with personalized, real-time support, delivering an enriched and elevated PC gaming experience.
Seamless Integration
Uninterrupted gaming with immediate access to comprehensive support tools within the game environment.
Fully Customizable Experience
Designed to flawlessly integrate into any game’s interface, offering a seamless blend of support that feels like an extension of the game itself.
Real-Time Interactions
Engage players with AI chatbots and live support agents directly within the game environment.
Game-Changing Support Features
Our patented support solution brings together a host of powerful features designed to create a user-friendly, efficient, and seamless support experience for all your players.
Integrated Help Center
Keep your players engaged and informed with in-game access to help articles and FAQs.
AI and Automation
Offer instant support and reduce wait times for your players with intelligent, conversational AI.
Customizable Interface
Tailor every aspect of the support experience to match your brand and keep the game's look and feel consistent.
Cross-Platform Consistency
Provide a uniform support experience across your gaming platforms.
Easy to Integrate
Quick and simple set-up that requires minimal input
Multi-Language Support
Break down language barriers and cater to a global gaming audience.
Player support agents
Augment Your Customer Support with Our Expert Agents
Our professional customer support agents are available 24/7 to provide world-class assistance, designed specifically for businesses that want to deliver unparalleled customer satisfaction and efficiency.
Unparalleled Global Coverage
Delivering personalized and respectful support in over 75 languages across all time zones.
Always-on Availability
Guarantee uninterrupted service with our dedicated team available 24/7, all year round.
Seamless Brand Integration
Our agents resonate your brand voice, offering an authentic and consistent experience to your customers.
Scalability that Matches Your Growth
Expand and adapt customer support in tandem with your business needs and aspirations.
Customer Success Stories
Discover how our customers have benefited from the Self Help Experience
Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management and the challenges of scaling rapidly whilst maintaining cost efficiency.
Vlad Oboronko
SYBO, Player Support Lead
We trialed a number of suppliers and Helpshift was the one that best suited our needs. The fact that journeys could easily be built in-house from an operational rather than an IT perspective was hugely appealing. We can focus on making the journey the best we can from a customer perspective without having to worry too much about the £s per journey, which is liberating and proof that Helpshift’s ethos is aligned with our own.
Liz Martin
Customer Advocacy Manager, Paymentshield
The chat feature on our app helps us interact with our guests more quickly and it’s an easy way for guests to contact us. Using chat as an additional communication medium between our staff and guests also improves our hotel review rating as we can promptly solve our guests’ problems
Pawinee Poonyopakorn
Digital Marketing Director, Red Planet
Enhance Your Gaming Experience
Discover how Helpshift’s Console and PC Experience can revolutionize your customer support for gaming. Schedule a demo or get in touch to learn more.
