Accelerate Success with Expert Help
Enhancing customer interactions, fine-tuning operations, and increasing revenue is hard—but we’re here to help you make it happen. We’ll turn these shifts into smooth strides that power your transformation for long-term growth.
Services
Your Partner in Customer Service Excellence
Discover the Helpshift difference. We empower you to accelerate customer satisfaction and drive operational innovation for measurable and sustainable impact.
Expertise at Every Step
From strategy formulation to post-launch support, Helpshift is your partner in navigating the complexities of customer service and engagement.
Customized Solutions
Whether it’s a one-time project or ongoing support needs, our services are tailored to meet your unique business requirements.
Professional Services
Focusing on one-off projects, our professional services excel in delivering custom solutions, including seamless Helpshift integration, designed for your specific project needs.
Managed Services
Our managed services provide ongoing enhancements to your Helpshift experience, aiming for operational excellence and high customer satisfaction.
Innovative Solutions
Leverage cutting-edge technology and service models tailored to elevate your customer service.
Strategic Insights
Benefiting from a blend of industry best practices and innovative approaches, we provide insights that drive meaningful change.
Professional Services
From Ideation to Execution
At the core of Helpshift’s Professional Services lies a collaborative, outcome-focused approach dedicated to transforming your customer service aspirations into tangible realities. Here’s how we ensure your vision comes to life through our precision-driven process
Initial Assessment
Our journey starts with a thorough assessment of your needs through detailed inquiries.
Strategic Exploration
We conduct a feasibility analysis, engage in a dialogue to align with your vision and design a high-level strategy with estimated cost and effort implications.
Collaborative Validation
A follow-up engagement allows us to align our strategies with your expectations, ensuring mutual understanding and agreement.
Formal Agreement
With clarity and consensus, a Statement of Work is crystallized, detailing deliverables, support terms, and the finer aspects of our engagement.
Initiating Your Project
The project begins with a kick-off call, setting the stage with a shared plan, guiding us towards your envisioned outcomes.
Managed Services
Enhancing Your Customer Service Strategy with Ongoing Partnership and Continuous Improvement
Our Managed Services extend beyond the initiation of a project; they represent a dynamic, ongoing partnership tailored to foster continuous improvement and adaptability in your customer support strategy.
Customized Engagement
Our offering includes a pre-defined set of hours catered to your needs, fostering flexibility and focused utilization.
Structured Yet Flexible Interaction
Establishing a rhythm through weekly or bi-weekly check-ins, or and dedicated communication channel, ensures responsiveness and real-time collaboration.
Iterative Process
Your workflow challenges and queries become our projects. Post-initial discussion, our Solutions and Implementation Engineers draft actionable strategies adhering to your feedback.
Transparent Implementation
Upon your approval, solutions take shape. Each action not only drives improvement but is also meticulously recorded against the pre-agreed hours, ensuring transparency and accountability.
Examples
Our Managed Services Portfolio
At Helpshift, we specialize in tailored strategies that elevate operational efficiencies and enhance customer experiences. Some examples of what we provide:
Onboarding & Support
Onboarding
Designed for the effortless launch of our platform into your current system, complete with hands-on help.
Developer Support
Essential technical backing for developers to integrate and adapt new features effectively.
Workflow & Automation
Automated Redaction Workflows
Sensitive information is automatically redacted to ensure customer data privacy.
Automation Rollout
Implement efficient, streamlined processes for superior service delivery.
Increased Bot Deflection
Optimize bot flows to resolve queries efficiently and reduce ticket volumes.
Workflow Audit and Optimization
Assess and refine existing setups for peak performance.
AI-Driven Service Enhancement
Smart Intents and Analysis
Advanced AI intent recognition coupled with ongoing evaluation for precision and improvement.
Custom Bot Building
Craft bespoke bots designed to deliver on your unique customer support needs.
Advanced Customization
Advanced API Integrations
Unlock the potential of your support platform with custom API connections.
Custom Workflows and Integrations
Implement unique workflows and third-party integrations creatively tailored to your business.
We Drive Outcomes
With Helpshift, you’re not just investing in a product or a service; you’re empowering your business with a partner dedicated to your success. Dive into an engagement model that mirrors your aspirations and is executed with precision, passion, and a deep understanding of your unique challenges and opportunities.
Customer Success Stories
Discover how our customers have benefited from the Self Help Experience
We partnered with Helpshift for their advanced AI features and responsive team, facilitating a fast transition from Zendesk. The fast implementation process was well structured and highly conducive to meeting the demands of our customer support operations. Moreover, the SYBO Tech Team found the SDK solution seamless to integrate and manage within the game, which was also a significant advantage for us.
Vlad Oboronko
Player Support Lead at SYBO
Meet Our World-Class Team
Our Onboarding, Adoption and Support Heroes are here for you 24/7 – fast, smart, and always ready to help. Get in touch with our exceptional team today!
