AI-Powered
Customer Service
Compare plans
Simplified, Issue-Based Pricing
Get started with an AI-driven, automation-first modern support journey. Our per-issue pricing includes unlimited agent seats and messaging, with 250 free issues per month.
Choose your workspace plan according to your organisational plan
Starter
Ideal for smaller teams and startups, laying the foundation for AI-powered support essentials.
Growth
For medium to large businesses with advanced AI, automation, real-time operations, and team management capabilities.
Enterprise
For large-scale, enterprise-level operations, with AI-enhanced global support, added security, customization, and advanced integration.
AI Agent and Automation
Reduce support volume drastically with the help of our AI Agent and advanced automations. Our AI Agent, powered by Generative AI can automatically answer customer questions using your existing support content and efficiently handle routine tasks in various languages. This enables your team to concentrate on providing personalized care, significantly enhancing user satisfaction.
Smart Intent AI
Multi-lingual AI intent detection to automatically classify requests by intents, discerning the nature of each ticket, and offering an Intent Menu for common queries.
1 Menu
2 Menus
AI Powered Answers
Delivers instant answers to customer queries 24/7, with built-in safeguards to ensure responses are based solely on your support content.
Custom Workflows
Design and deploy powerful bot workflows that provide real-time support, tackle repetitive tasks, and escalate issues without any code.
2
Unlimited
Unlimited
Feedback & Survey bots
Engage with users post-resolution to confirm satisfaction and collect feedback. Configure the feedback workflow to meet your needs, and utilize detailed feedback bot analytics to understand users and enhance service.
Issue Automation
Issue automation streamlines issue management by activating tailored workflows for issues based on predefined criteria. It speeds up initial responses, ensures compliance with service level agreements, manages escalations, and schedules timely follow-ups to improve operational efficiency and customer satisfaction.
Messaging
AI-powered Omni-platform assistant to enhance every chat, from guided customer conversations to enriched agent interactions. Designed to offer the best in-app experience and multi-lingual support.
Async Messaging
Omni-platform support across mobile app, web, PC, and Console, with automated workflows, contextual chat support, attachment upload capabilities, and notifications for seamless communication.
Live Messaging
Enable real-time live chat with customers, integrated with auto-assignment, automations, and queue management. Users can request live chats for immediate responses, while agents can seamlessly switch between live and asynchronous messaging.
Social Messaging
Seamlessly integrate with WhatsApp, Discord, and Facebook and leverage features like automated issue categorization, end-user intent detection for improved support, seamless fit within existing workflow automations and bots, and the flexibility of agent assignment.
Help Center
A modern multi-lingual help center where users can conveniently find reliable answers and guidance whenever needed.
Self Service FAQs
Empower users by providing a central hub for FAQs, resources, and key information, all easily accessible in one place. With keyword search, finding answers becomes quick and efficient.
Unlimited
Unlimited
Unlimited
FAQ Translation – Language AI
With a single click, seamlessly translate FAQs and provide exceptional support in any language.
Add on
Smart FAQ
Capturing user context within the FAQ enables users to directly solve problems or initiate relevant conversations.
Announcements
For urgent and temporary announcements, such as server downtimes or new releases, display a brief announcement in a colored bar on the Help Center landing page, section pages, articles, FAQs, and web support portal Contact Us form.
Branding and Customization
Custom themes and branding for consistent brand representation, fostering enhanced trust and recognition among users.
User Feedback System
Collect user feedback on articles for continuous improvement.
AI-Enhanced Agent Workspace
Unified workspace connecting all elements seamlessly, from bots and tickets to the help center, for comprehensive support.
Unified Ticketing Dashboard
Streamline customer interactions across email, messaging, and social media channels with a unified ticketing dashboard.
Agent Copilot – Language AI
Translating user and agent conversations into any language to broaden global support and boost agent productivity.
Add on
Agent Copilot – Sentiment AI
Use Sentiment Analysis to uncover customer emotions, prioritize urgent tickets, and tailor responses for an empathetic and personalized support experience.
Add on
(In Beta)
Agent Copilot – Issue Summary
Automatically condenses customer support conversations into concise summaries, allowing agents to access key information at a glance for faster resolution.
Add on
(In Beta)
Smart Views
Enhance team collaboration with customizable filters, shared views, admin control, and automated sorting for New, Open, and Closed issues.
Quick Replies
Templated messages for swift and consistent responses, complemented by an easy search and insert function, personalized placeholders, and automatic issue tagging.
Collaborative Notes
Boosting teamwork and issue resolution efficiency through real-time collaborative note-taking and information sharing among team members on ticket threads.
Live Notifications for Agents
Real-time notification and alert system for incoming live chats to keep agents informed and prepared to engage with high-priority customers.
Team Management Roles
Simplify support organization structuring with Teams, Groups, and granular role assignments for efficient management of teams and resources.
Segmentation and Routing
Leverage automation to organize tickets, prioritize queues, and deliver targeted support.
Intent Classification – Smart Intent
Automatically classify and route new issues using Intent AI.
Queue and Queue Management
Prioritize and automatically triage user queries, with restricted issue access limited to members of specific queues, preventing non-members from viewing issues and direct URL access.
Skill-Based Routing
Categorize and route new issues to the most suitable team or agent based on their expertise.
Automated Agent Workload Balancing
Automatically classify and route incoming issues based on agent workload for swift and accurate responses.
SLA Management and Business Hours
Implement precise, time-based automations to uphold service level agreements, managing escalations and ensuring timely follow-ups for ongoing issues.
Channels and Devices
Break down communication silos and provide seamless, personalized support across all channels and devices.
Mobile
Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the mobile app environment.
PC
Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the PC app environment.
Console
Native and contextual in-app customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the console app environment.
Web
Contextual customer support experience ensuring users receive assistance that is highly relevant and effortlessly accessible within the website or web app.
Webform and Email
Seamlessly connect your webforms and email with our unified ticketing platform, enhancing your workflow with our advanced automations. This integration simplifies the process of handling inquiries and requests, ensuring that everything is managed efficiently in one central location.
Discord
Provide support directly within your Discord server. Users send messages to the Discord bot or tag it in any discord channel
Connect your Facebook account with Helpshift to provide a seamless customer experience on Facebook.
Connect your WhatsApp Business account with Helpshift to provide a seamless customer experience on WhatsApp.
Addon
$25 per Phone Number per Month, plus $0.05 per Issue generated over WhatsApp
SMS
Provide support to your customers via text messaging
Voice
Provide phone support to your customers
Platform
The only support platform built for today’s diverse landscape, ensuring reaching every customer on every device with the most comprehensive and AI-powered support solution.
Built in Reporting
Pre-built reports like conversations, intent, agent performance, customer satisfaction, and more.
Custom Reports
Integrated with Power BI to offer flexible and customizable analytics dashboards, allowing users to create reports and dashboards from scratch to meet specific needs.
Analytics API
Access our Analytics API to seamlessly integrate Helpshift data into third-party BI tools like Qlik or Tableau, enabling comparisons, calculations, flexible reporting, and insights sharing across teams.
Real-Time Operations Dashboard
Access real-time operations dashboards for comprehensive monitoring of agent workload and queue level metrics, including open issues, agent availability, threshold setting, and backlog management.
Open Integration API
Use Helpshift REST APIs to create support experiences tailored to your specific needs
60 (API Calls/minutes)
300 (API Calls/minutes)
1500 (API Calls/minutes)
Support and services
Designed for success, our team offers crucial technical support for seamless integration of new features, along with 24/7 assistance from our Onboarding, Adoption, and Support Heroes for effortless implementation.
Knowledge Base
24×7 Support
SLAs
Onboarding
Self Serve
Guided Onboarding
Guided Onboarding
Professional Services
Addon
Addon
Addon
Managed Services
Addon
Addon
Addon
AI-Powered
Customer Service
Simplified, Issue-Based Pricing
Get started with an AI-driven, automation-first modern support journey. Our per-issue pricing includes unlimited agent seats and messaging, with 250 free issues per month.
Starter
Ideal for smaller teams and startups, laying the foundation for AI-powered support essentials.
Includes:
- AI Agent
- Issue Automation
- Agent Copilot - Language AI
- Async and Social Messaging
- Help Center
- Unlimited articles
- Unified Ticketing Dashboard
- Intent Classification - Smart Intent
- Built-in and Custom Reporting
- Mobile, PC, Console and Web
- Email, Chat, Voice, SMS, Social Media and more
Growth
For medium to large businesses with advanced AI, automation, real-time operations, and team management capabilities.
Custom
Includes:
- AI Agent
- Issue Automation
- Agent Copilot - Language AI
- Async and Social Messaging
- Live messaging
- Feedback bot
- Help Center
- Unlimited articles
- Unified Ticketing Dashboard
- Intent Classification - Smart Intent
- Workload management
- Skill-Based Routing
- Built-in and Custom Reporting
- Mobile, PC, Console and Web
- Email, Chat, Voice, SMS, Social Media and more
- Analytics API
- Real-Time Operations Dashboard
Enterprise
For large-scale, enterprise-level operations, with AI-enhanced global support, added security, customization, and advanced integration.
Custom
Includes:
- AI Agent
- Issue Automation
- Agent Copilot - Language AI
- Async and Social Messaging
- Live messaging
- Feedback bot
- Help Center
- Unlimited articles
- Unified Ticketing Dashboard
- Intent Classification - Smart Intent
- Workload management
- Skill-Based Routing
- Built-in and Custom Reporting
- Mobile, PC, Console and Web
- Email, Chat, Voice, SMS, Social Media and more
- Analytics API
- Real-Time Operations Dashboard
Services
Customer Engagement Services
Elevate your customer experience across all platforms with our 24/7 Customer Engagement Service. Our specialized teams, including support agents, moderators, and community managers, are ready to engage your users whenever needed.
Talk to us for a comprehensive solution that meets all your enterprise needs.
Continuous Engagement: Your community and customer base receive constant attention.Platform, Unlimited Reach
Brand Voice Consistency: Meticulously trained to embody your brand’s voice across all interactions.
All-Inclusive Management: Every aspect of team management and training is handled by us.
Tailored Scalability: Effortlessly adjust coverage to your company’s evolving requirements.
Transparent Cost Control: Benefit from straightforward and manageable costs, optimized for your budget.
Trusted by top
Global companies for exceptional customer support
Frequently Asked Questions
How long is the free trial?
The free trial of our Starter plan lasts for 30 days. At the end of the 30 days your trial will convert to a paid plan, unless you choose to cancel.
Which payment options are available?
All of our Starter plans require a credit card. For our Growth and Enterprise plans, customers may choose their preference between either credit card or invoice.
Will my data be secured?
Helpshift takes security seriously. That’s why we invest in the team, tools, and processes that keep your data safe, including completing a successful SOC 2 examination. Learn more about how we’re committed to keeping your data safe.
Are there any long term commitments or cancellation fees?
You can upgrade your plan at any time, and cancel your subscription effective at the end of your current subscription period (either annually or monthly). There is no cancellation fee for cancelling at the end of your current subscription period (either annually or monthly).
Join the future of customer service
Experience the future of customer service with Helpshift. Contact us for a demo and see firsthand how our AI-powered platform can revolutionize your support operations.
