Be Among the 500+ Gaming Companies that Trust Helpshift for In-Game Player Support
Best in-game support experience across all gaming platforms.
The only platform to support real-time player support on Discord.
Gaming specialized AI with built-in machine translation for multilingual support.
AI-powered platform with on-demand access to agents specialized in gaming: The only solution offering both.
AI-inclusive plans with unlimited seats: One simple price per issue.
Our Success Story
Leading Gaming Companies trust Helpshift to deliver excellent service experiences to their global customer bases.
Helpshift’s AI-Driven Support Platform Resolve Inquiries Faster Than Ever
Empower Your Players with Instant Answers
Empowers players to solve issues independently, offering quicker, stress-free solutions.
Reduces support tickets by automating routine queries, freeing up your team for more complex tasks.
Enhances player satisfaction by providing immediate, easy-to-access answers, minimizing frustration.
Maximize Efficiency with AI and Automation
Automates repetitive queries, freeing up your team to focus on more complex, personalized interactions.
Provides 24/7 support, ensuring players always have access to assistance at any time of day.
Delivers context-specific responses, improving relevance, personalization, and the overall player experience.
Scales effortlessly to handle a growing player base without increasing agent workload.
AI-Enhanced Workspace for Improved Agent Productivity
Real-Time Translation
Empowers agents to communicate seamlessly with global customers by instantly translating conversations into their preferred language.
Agent Co-Pilot
An AI assistant that enhances agent efficiency and accuracy, providing faster, more personalized service by seamlessly integrating into existing workflows.
Advanced Ticket Management
Features like auto assignment, routing, and prioritization help agents manage their workload more effectively, reducing response times and boosting customer satisfaction.
Seamless Global Support with Language AI
Multilingual Intent Recognition
Understand customer intent in over 75 languages.
Multilingual Chatbots
Chatbots assist and resolve issues in multiple languages.
Multilingual Conversations
Real-time translation empowers agents to communicate effortlessly with global customers.
Instant Support Content Translations
Translate help articles and support content instantly for a global audience.
The Complete Solution for Exceptional Player Engagement
Keywords Studios is your trusted partner in player engagement, offering more than just support technology. It’s the only complete solution that combines AI, human expertise, and advanced technology to enhance player interaction.
Player Support
Our player support and retention specialists handle support issues fast and with care, wherever your players are in the world.
Trust and Safety
Providing an environment where players feel welcome and protected from abuse is critical, and we can help.
Community Management
In a digital era where communication often amounts to little more than clicks and scrolls, we create spaces where conversations thrive.
VIP Engagement and Growth
Foster loyalty and increase retention across your VIP through the power of our cutting-edge system, weaving together data science and the art of human interaction.
Hear It From Your Gaming Industry Peers
Vlad Oboronko,
Player Support Lead, SYBO
“We found a true partner, not just a software provider. Their level of engagement surpasses any other company I’ve collaborated with in the past. Their roadmap of new features is remarkable and enables us to keep up with the rapid pace of technology. Helpshift’s all-in-one solution spared us from the complexities of managing multiple vendors. Overall, they exceeded our expectations with their industry understanding and cutting-edge technology.”
Sebastian Brant,
Director of Player Services, Huuuge
“Implementing AI and automation has liberated our agents, removing the repetitive tasks and enabling them to engage in more strategic and meaningful interactions with our VIP players, resulting in improved metrics such as reduced TTFR, enhancing CSAT, retention, and revenue growth. It allowed us to transform support operations from a cost center into a profit driver. We’ve found the sweet spot between full automation, partial automation, and a white-glove approach for top players. Integrating Keywords Studios’ trained and expert agents, proficient in Helpshift technology, has seamlessly augmented our internal team and allowed us to increase CSAT tremendously on a global scale.”
Peace of Mind with Secure and Scalable Support
Effortlessly scales to support billions of devices and conversations annually.
AES 256-bit and TLS 1.2 encryption ensures robust data protection at rest and in transit.
Privacy-first approach with strict policies for user consent and data de-identification.
Open AI Zero Data Retention (ZDR) protection for enhanced security.
Why it Matters
Helpshift’s secure, scalable platform safeguards your player data, ensures compliance with privacy regulations, and supports seamless growth—building trust while protecting your brand’s reputation.
Pricing
All-inclusive plans with unlimited seats, AI, and platform usage—customized with a price-per-issue model based on your support volume.
Pay for Results, Not Seats
Flexible price-per-issue plans that scale with your needs, with no hidden fees for agents, AI, or bots.
Never Pay for Unused Capacity
Easily scale your support up or down based on demand, so you only pay for what you use.
Comprehensive All-in-One Package
Cover all player engagement needs—support technology, agents, moderators, and community managers—under one transparent plan.
Experience the Helpshift + Keywords Studios Difference
Unlock unparalleled player engagement with effortless integration. Join top gaming companies like Zynga, Supercell, Ubisoft, and Sybo who trust us to transform their player experience. Book a demo or call today to discover how we can elevate your game!
