The Services may not be used for any illegal, prohibited or fraudulent purposes, or to promote such activities, or to publish illegal or fraudulent content. This includes violating any applicable laws, regulations, industry standards, or consent requirements in any jurisdiction, including without limitation data protection, privacy, artificial intelligence (AI) and export control laws.

You may not probe, scan, or test the vulnerability of any system or network used with the Services. This includes attempts to find and exploit security vulnerabilities or bypass any security mechanisms or filtering capabilities of the Services.

You may not tamper with, reverse engineer, hack, or attempt to gain unauthorized access to the Services or related systems, networks, or data. This prohibition includes circumventing security or authentication measures, copying, disassembling, or decompiling the Services. Attempts to gain unauthorized access through spoofing or social engineering are also forbidden.

You may not modify, disable, or use in any manner that interferes with, disrupts, or negatively impacts the integrity or performance of the Services, related systems, networks, or data. This prohibition extends to any third-party networks linked to the Services.

You may not access or search the Services by any means other than publicly supported interfaces.

You may not copy, modify, create derivative works of, distribute, or disclose any part of the Services in any medium, including without limitation by any automated or non-automated “scraping”.

You may not access or use the Services in order to monitor its availability, performance, or functionality for competitive purposes.

You may not overwhelm or attempt to overwhelm our infrastructure by imposing an unreasonably large load on the Services that consume extraordinary resources, such as by: (i) using “robots,” “spiders,” “offline readers” or other automated systems to send more request messages to our servers than a human could reasonably send in the same period of time using a normal browser; or (ii) going far beyond the use parameters for any given Service as described in its corresponding documentation.

The Services may not be used to send spam, including unwanted commercial content, mass solicitations, or unsolicited messages. This extends to generating unsolicited communications, advertising, or phishing attempts. You may not impair our ability to send communications, such as causing us to be placed on email blocklists or denied service.

You may not use our Services to deceive others or misrepresent your identity. This prohibition includes impersonating third parties, falsely implying associations, disguising the origin of submitted information (such as “spoofing” or “phishing”), and accessing accounts without proper authorization. Any form of deception or unauthorized access is strictly forbidden.

You may not use our Services in any manner that infringes upon the intellectual property rights or other rights of Helpshift or any third party. This prohibition applies to both direct and indirect infringement.

You may not submit, post, upload, or otherwise provide any data, content, or information that you don’t have the right to use, including unauthorized disclosure of confidential or personal information.

The Services may not be used to transmit, send, or deploy any code, files, scripts, agents, or programs intended to cause harm. This prohibition includes, but is not limited to, viruses, malware, bots, worms, and scripting exploits. Additionally, the use of automated means, such as bots, to gain unauthorized access to or use the Services is forbidden. This policy extends to any automated content or traffic that could harm networks, services, or infrastructure of Helpshift or any third party.

You may not use our services to transmit or host hate speech, advocate violence or terrorism, distribute graphically violent or obscene content, or to support or normalize hateful, racist, libelous, or discriminatory activities.

Use of our Services for any content or activity that promotes or displays child sexual exploitation or abuse is prohibited. We will remove such content from the Service and take appropriate action. Further, uploading or sharing content that promotes, enables or discusses human trafficking is prohibited.

You may not use our Services to engage in abusive, harassing, or bullying behavior, harmful to minors, including when contacting Helpshift for customer support.