A Smart Knowledge Base for Better Self-Service
Powered by Self-Help AI, a self-service hub that doesn’t just answer questions—it prevents them
Your 24/7 Automated Support Assistant
Customers prefer to self-serve. Make it easy for them with a modern help center where they can find reliable answers and guidance anytime.
Single Source of Truth for Customers, Agents, & Bots
Unify information and empower everyone with instant access to FAQs, resources, and essential details in one central hub.
Conversational Support on Standby
With messaging in every article, your customers can easily start a chat for more help whenever needed.
Effortless content management
Centralize your knowledge, publish with ease, and keep content up-to-date in real-time.
Create Multilingual Articles for your Global Users with a Single Click
Bridge language barriers effortlessly with Helpshift’s Language AI. Translate your articles into multiple languages with a single click. Embrace a truly global presence without the intricacies of manual translation.
Efficient
Actionable Insights That Drive Improvement
Customers prefer to self-serve. Make it easy for them with a modern help center where they can find reliable answers and guidance anytime.
Engagement Insights
Discover how customers engage with your Help Center, identifying popular content and user trends.
Search Term Tracking
Uncover what your customers are looking for, enabling targeted content optimization.
Article Effectiveness Metrics
Measure the impact of your articles on customer satisfaction and support resolution, guiding content improvements.
Generative AI
Reduce unnecessary tickets with AI: Where Knowledge Meets Conversation
Transform your Help Center into a dynamic conversation hub with Helpshift’s Generative AI.
Intelligent Conversations
Drawing from a rich repository of articles, our AI understands and responds with the nuance and depth of a human.
Learn and Adapt
The AI continually learns from your knowledge base, providing ever-improving support.
Seamless Support Flow
Integrating with your Help Center, the AI ensures a consistent voice across all customer interactions, from self-service to live chat support.
Enhance Your Help Center with These Powerful Features
Customizable Branding
Tailor your Help Center to echo your brand's unique voice and style.
Proactive Feedback Mechanism
Continuously improve with insights directly from your users.
SEO-Optimized Content
Craft content that ranks higher on search engines.
Smart FAQs
Context-aware assistance embedded within articles allows users to quickly resolve issues or effortlessly initiate relevant conversations.
Rich FAQ Editor
Create, edit, and publish rich FAQs with ease.
Featured Articles
Highlight popular articles dynamically curated from the most viewed content, giving users quick access to the information they need the most.
Announcements
Show important announcements to some or all of your end-users simultaneously.
Announcements
Show important announcements to some or all of your end-users simultaneously.
Happy Customers
Hear what our customers have to say about us
The most important first step for us was delivering self-service via FAQs. Sometimes I even forget they are there but everyday we are passively helping customers. Common issue types are more easily handled and maintained once they’re set up. It just works, and it covers a lot of ground. It was a huge win for us.
Nataly Kuzmina
Head of Support at Playrix
One year post launch, KRAFTON achieved a total savings of $10,600,000 for BGMI, comprising $1,615,000 in FAQs savings and around $8,985,000 in savings from automation using AI & Bots.
It all went really smoothly. We implemented the SDK, did a little configuration and were up and running. It was incredibly straightforward. Almost immediately we were able to divert 90% of questions to FAQ articles. We immediately began rolling Helpshift out to additional titles
Matt Knapman
Head of Customer Support at Hutch Games
Social Quantum was able to create high-functioning FAQs where 90% of their players were able to find a solution without needing to submit a ticket. We were able to help Social Quantum save over $1M ($1,034,732) from Feb ‘21 to Feb ‘22.
With FAQs addressing common issues, we were able to shift to helping those players with complex issues to solve. It helped us scale in a way that was both cost-effective and better for the customer. We also were able to spend more time addressing issues with the game itself. We now tag every issue and keep a running list of top 10 product issues and top 5 feature requests that informs our development roadmap and helps us continuously improve our game experience.
Matt Knapman
Head of Customer Support at Hutch Games
Empower your customers.
Elevate your support. Effortlessly.
Frustrated with high support costs and multilingual customer needs? Our AI-powered help center delivers instant, personalized solutions in multiple languages, reducing tickets, boosting satisfaction, and freeing your team to focus on strategic initiatives.
