Guide Your Customers to Solutions with Ease
Elevate your support experience with Helpshift’s Guided Experience. Seamlessly guide users to the answers they seek, combining intuitive AI with a personal touch for a superior service journey.
Intent AI
Guided Journey Starts with Understanding
Helpshift’s Guided Experience boasts a 95% intent detection rate, ensuring precise understanding of customer queries from the start. This paves the way for efficient, personalized support paths that begin with unmatched clarity. Our AI automatically enriches requests by intent, sentiment and language, ensuring faster routing and resolution.
Multi-lingual AI intent detection
Break down language barriers and understand customers globally.
Intuitive Intent Menus
Empower your customers with self-service options via pre-built Intent Menus. Browse common issue categories and find solutions quickly, reducing support load.
Industry-Specific Expertise
Pre-trained to understand the nuances of your industry’s top issues, Smart Intents deliver accurate classifications from the get-go.
AI Chatbots
Guiding Customers, Providing Immediate Assistance
With Helpshift’s AI Chatbots, customers are guided through issue resolution with personalized, real-time support.
Instant Support Round the Clock
Helpshift’s AI Chatbots are on standby 24/7, ensuring customers receive immediate, real-time assistance whenever they reach out.
Personalized Problem Solving
Tailored responses guide customers through resolving their specific issues, making every interaction personal and effective.
Efficient Issue Navigation
The chatbots expertly steer customers towards quick solutions, significantly reducing resolution times and enhancing user satisfaction.
Empowering Agents
Human Touch in the Guided Journey
Even in an AI-driven setup, nothing replaces the warmth and nuance of human interaction — and we understand that. Helpshift’s Guided Experience seamlessly integrates human assistance when it counts the most, making sure your customers receive personal care and attention.
Proactive and Informed Interactions
Agents dive into action with complete context and understanding of the customer issue from the start.
Enhancing Agent Efficiency
By handling initial customer contact, our AI frees up the agents to focus on more complex issues.
Increases Satisfaction
With context-rich assistance, agents deliver fast and accurate solutions, elevating customer satisfaction and fostering trust and loyalty.
Helpshift’s customers automate between 50-90%
Results from automation
CSAT unaffected despite 90%
tickets automated in some capacity
Simplified
Guided Experience Journey
Deep Dive Questions
Helpshift's AI initiates a dialogue, asking insightful follow-up questions to understand the user’s issue in depth.
Guided Path to Resolution
With each response, the AI refines its suggestions, mapping a targeted pathway designed to resolve the user's specific challenges.
Seamless Escalation with Full Context
Should complexities arise, a smooth hand-off to human support occurs, armed with the contextual insights needed for a swift and personalized resolution.
Human Support Agents
Augment Your Customer Support with Our Expert Agents
Our professional customer support agents are available 24/7 to provide world-class assistance, designed specifically for businesses that want to deliver unparalleled customer satisfaction and efficiency.
Unparalleled Global Coverage
Delivering personalized and respectful support in over 75 languages across all time zones.
Always-on Availability
Guarantee uninterrupted service with our dedicated team available 24/7, all year round.
Seamless Brand Integration
Our agents resonate your brand voice, offering an authentic and consistent experience to your customers.
Scalability that Matches Your Growth
Expand and adapt customer support in tandem with your business needs and aspirations.
Customer Success Stories
Discover how our customers have benefited from the Self Help Experience
Our Zendesk ticket deflection rate peaked at 10%, and when agents reviewed bot-handled tickets out of curiosity, the success rate was below 50%. It took them twice as long to fix the bot’s accuracy, leading us to deactivate it. Helpshift offered intuitive tools, and even without a technical background, building and adjusting key features was very straightforward, enabling us to reach a 77% automation rate. The Helpshift Quick Search bot alone resolved 10% of basic player queries.
Vlad Oboronko
Player Support Lead at SYBO
If there is still a need for the user to submit a support ticket, Smart Intents helps categorize the issue and route it to the correct bot or agent. In the system, reports can be reviewed to ensure the effectiveness of Smart Intents and selections can be made based on the business or support team’s needs. 75% of all Social Quantum tickets are started with Smart Intents. We are now able to understand most of the issues incoming and provide fast solutions for the issue
Korzhevsky Gennadiy
Head of Player Support at Social Quantum
Partnering with an all-in-one solution with combined expertise in both personnel and tools offers significant benefits. It streamlines operations by eliminating the need to coordinate with multiple vendors, ensuring consistency across platforms, and reducing overall costs. The true power of having the services and the technology under one roof lies in the ability to consult with Helpshift and Keywords on automation strategy and best practices, helping us with change management, and the challenges of scaling rapidly whilst maintaining cost efficiency.
Vlad Oboronko
Player Support Lead at SYBO
Discover How Guided Experience Accelerates Resolutions
See firsthand how our innovative blend of AI-driven support and human insight accelerates issue resolution, ensuring your customers receive prompt, accurate, and personalized assistance.
