Ridding the world of bad customer service.

Helpshift, a Keywords Technology, is a comprehensive end-to-end customer support and engagement platform that seamlessly operates across digital platforms, including mobile, web, PC, console, and XR experiences. Engineered with an AI-first approach, Helpshift improves customer experience and agent productivity through a unified solution for self-service, conversational support, and ticketing. Helpshift redefines the customer service experience by seamlessly integrating AI, skilled human specialists, and cutting-edge technology. This unique blend enables the delivery of world-class customer experiences, promotes the well-being and satisfaction of support teams, and significantly reduces the total cost of ownership.

In December of 2022, Helpshift joined Keywords Studios, an international technical services provider to the global video games industry. With over 70 studios in 24 countries strategically located in Asia, Australia, the Americas and Europe, Keywords Studios provides integrated art creation, marketing services, game development, testing, localization, audio and player support services across more than 50 languages and 16 games platforms. Since joining Keywords Studios, Helpshift offers customers with a complete bespoke end-to-end consumer engagement experience including customer support, trust & safety moderation, community management, and VIP Engagement & Growth.

2011

Founded

2022

Acquired by Keywords Studios

200+

Employees

19

Global Locations

Locations

Our Shared Values

Wow the Customer

We delight our customers with innovative technology, creative solutions, superior quality, value and service taking them beyond where they are today.

Take Ownership

We are empowered and empower others to take initiative whilst being accountable for our words, our actions, and results.

Be Transparent

We provide our People, Customers and Investors with the “good” and “bad” to create trust and make better decisions.

Humility in Excellence

We embrace the spirit of our roots – we dream big yet are guided by our ability to remain realistic and authentic whilst striving for excellence.

Respect & Empower

We create an inclusive environment for our people to do great work, collaborate for diversity of thought, and celebrate our successes.

Team

Guided by Values, Driven by Passion

At the heart of our organization lies a vibrant team of professionals, each bringing their unique strengths, perspectives, and dedication to our collective journey. It’s our deeply-held values that bind us together, acting as the compass that guides us toward fostering growth, not just within our operations, but within each member of our team and the broader community we serve.