Customer Service Trends & Insights

Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

Push notifications are an integral part of re-engagement strategies aimed at boosting users’ lifecycle. If implemented right, push notifications can become one of the most attention-grabbing communication

An online community is a group of people who share the same interests and communicate with each other via the Internet. These communities are often made up of

With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation

Now it is easy to find like-minded people on the Internet. You can have a heart-to-heart talk with a person from another corner of the

What does it take to moderate an online community? It requires someone who is willing to step in and guide the conversation when it goes