Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

User Acquisition

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Making your app users complete an action that adds to your end goal is becoming increasingly difficult. The reason being, if they don’t associate with

User Acquisition

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Creating an app isn’t easy. But what’s more challenging, is creating a strategy that continues to bring you users even months and years after you

User Acquisition

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It is hard to overestimate the role of mobile app localization in the modern market, especially nowadays, with billions of smartphone users worldwide. The mass

User Acquisition

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Targeting mobile users is no longer just an internet marketing trend. The mobile application market is a large-scale competitive arena in which hundreds of players

User Acquisition

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The app market is getting more crowded with various apps trying to stand out among numerous competitors. In most cases, this leaves you with no

User Acquisition

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The term “hyper-casual games” was introduced only a couple of years ago. According to Google Trends, it first appeared as a search term in February

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