Customer Service Trends & Insights

AI Agent

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Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by

The Future of Customer Service

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We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak

The Future of Customer ServiceOperational Efficiency

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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of

The Future of Customer Service

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First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.

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