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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What
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See how you can reduce your customer service spend with our cost savings calculator. Our digital customer service platform is largely built upon the notion
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Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The
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Chatbots today should not be conflated with chatbots of the past: the technology is more advanced and the customer experience is likewise enhanced. Historically, the
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MoviePass is the fastest growing subscription service, ever. After ballooning from 20,000 to three million users during Spring of 2018, the MoviePass support team also
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The following post explores how Helpshift’s product management team has redefined traditional web chat to address our customers’ largest pain points. There are plenty of
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On Friday, Netflix announced a new record for consumer spend on mobile: the streaming service raked in $86.6 million across iOS and Android, a figure
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