Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

read

IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

The Future of Customer ServiceMobile SupportOperational Efficiency

read

The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have

The Future of Customer ServiceMobile SupportOperational EfficiencySelf-Service

read

Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group

GeneralArtificial IntelligenceChatbotsMobile SupportOperational EfficiencyThe Future of Customer Service

read

What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA