Customer Service Trends & Insights

Multilingual Support

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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

The Future of Customer ServiceMobile SupportOperational Efficiency

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The Helpshift platform has been designed with “asynchronous” in mind from day one. Helpshift has been a pioneer in mobile messaging, and now we have

The Future of Customer ServiceMobile SupportOperational EfficiencySelf-Service

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Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group

GeneralArtificial IntelligenceChatbotsMobile SupportOperational EfficiencyThe Future of Customer Service

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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,

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