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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right
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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately
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Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign
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An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently
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Proactive engagement is an essential part of the customer experience. Reaching out to customers at just the right moment can make them feel appreciated, drive
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More than a decade ago, live chat emerged as a key customer service channel and proved to be a game changer for B2C brands. When
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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have
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