Customer Service Trends & Insights

Gaming

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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What

ChatbotsGamingMobile Support

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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their

ChatbotsGaming

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At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making

GeneralGamingMobile Support

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Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately

Artificial IntelligenceGaming

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While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your

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