Customer Service Trends & Insights

Inc. Magazine recently crowned Micah Solomon as the world’s #1 customer-service turnaround expert. But what exactly does that mean? I decided to go straight to

Jake Petersen, Former Vice President of Customer Experience at MoviePass, discusses his experiences with customer service technology and how it can humanize support. As the

The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask.

In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your