Customer Service Trends & Insights

The Zendesk vs Freshdesk debate is a classic corporate tale of competition and innovation. Originating from Copenhagen in 2007, Zendesk was among the first to

If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it

If you’re reading this article, it’s likely that you’re dissatisfied with Freshdesk’s customer service offerings. While Freshdesk boasts impressive features like the AI agent Freddy

If you’re on this page, you’re probably researching the best Zendesk alternatives, looking to uncover hidden costs, researching what combinations of tools and vendors you