Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Chatbots

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Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

Chatbots

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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

ChatbotsSelf-Service

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Consumers increasingly prefer to solve their own problems whenever possible. Brands like Starbucks, Lyft, Uber, Fandango, and Airbnb that allow self-service within apps have trained

ChatbotsArtificial Intelligence

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As early as 2017, the insurance industry outspent all other fields in investment in AI. According to the Global Trends Study 2017, insurance companies invest

ChatbotsGeneralThe Future of Customer Service

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The idea of specific customer service chatbots for retail is not new. Ecommerce sites have been using them for long enough that most customers have

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