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Customer Service in 2020: A customer’s billing issue lands in the queue. 2025: That same billing hiccup gets spotted. Efficiency like this is the future
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Conversational AI vs Chatbot vs AI agent — which should you choose for your customer support operations? Should you integrate one, both, or all? And
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AI advancements have given rise to chatbots that utilize Generative AI, Natural Language Processing (NLP), and other advanced technologies. These enhancements enable chatbots to detect
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In the ever-evolving digital marketing landscape, businesses that want to improve customer engagement and simplify marketing processes must keep up with the changes. One innovative
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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
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At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making
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Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of
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