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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures
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IoT devices and sensors produce five quintillion bytes of data every day, and a recent Gartner report estimates that by 2020 there will be more
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Helpshift is fortunate enough to have its own in-house data science team tasked with creating AI products that are tailored specifically for customer service. The
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Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
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If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
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What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
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What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
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