Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
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Say a player pulled off an incredible combo in your game, instantly sharing it across Discord. The Discord chat erupts. Screenshots flood the channels. What
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The customer service team was bracing for a busy Monday after the launch of the company’s latest feature update. As expected, the inbox overflowed with
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For many players, accessing console support is a painful experience — 63% rate it as the worst channel for customer service, 33% regularly face challenges,
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