Customer Service Trends & Insights

Customer Experience and Engagement

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It is impossible to overstate the importance of providing a good customer experience (CX). Buyers now consider personalized experience as important as usability and functionality

Mobile Games

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Mobile games have become the backbone of modern entertainment: people spend hours playing their favourite games on their smartphones. If you are a game enthusiast,

User Acquisition

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With over 3.48 million Android apps in the world and 2.22 million apps in Apple’s App Store as of Q1 2021, it is clear that the app market is growing at

User Engagement

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Can you name a mobile app that does not send any interactive notifications to its users? We believe that such apps no longer exist, and

Mobile Apps

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Ever since the Covid-19 outbreak, mobile learning has become more and more widespread, showing that the future of education depends on it.  The pandemic gave

User Engagement

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With more and more mobile apps conquering the market, it becomes harder for app developers to stand out among competitors. Nowadays, people, especially millennials and generation

Mobile Apps

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As of the second quarter of 2022, there are about 3.5 million mobile apps hosted on Google Play and about 2.2 million apps on the Apple

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