Customer Service Trends & Insights

Customer support

read

Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and

Multilingual Support

read

Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures

Summarize AI
Artificial Intelligence

read

Did you know? The World Atlas of Languages documents 8,324 spoken or signed languages, of which about 7,000 are still in use.  This incredible linguistic

Summarize AI
Customer Service Operations

read

Efficient customer service is important, both in terms of revenue growth and customer satisfaction. According to Salesforce report, 75% of customers say they have recommended

Summarize AI
Customer Service Operations

read

In today’s dynamic business landscape, providing exceptional customer service isn’t just a good practice; it’s a strategic imperative. With the advent of digitalization and the

Summarize AI
Multilingual Support

read

A survey of 8,709 consumers across 29 countries revealed that 76% are more likely to repurchase from businesses offering information in their native language. Even

Summarize AI
Mobile Games

read

Indie games have become a phenomenon in the entertainment industry. They made it clear that absolutely anyone can become rich and famous only thanks to

Summarize AI

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA