Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Mobile Games

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The days when your cell phone supported only snake and a couple of card games are long in the past. Today, the variety of mobile

Mobile Apps

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So, you have an idea for a game that you believe could go viral in the market. You start by thinking that all you need

User Engagement

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Now it is easy to find like-minded people on the Internet. You can have a heart-to-heart talk with a person from another corner of the

User Acquisition

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On average, 6.140 mobile apps are published in Google Play every day. Consequently, newly released apps inevitably face a risk of remaining in the shadows.

Mobile Apps

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Ever since businesses have realized the true potential of mobile apps, they have been keen to take advantage of them. And why would anyone ignore

User Engagement

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What does it take to moderate an online community? It requires someone who is willing to step in and guide the conversation when it goes

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