AI is rapidly eliminating routine customer service tasks, allowing teams to redirect their focus toward higher-value, strategic work. This transformation is now less about if
Players don’t just churn because of gameplay, they churn when support fails them. A missing purchase, a locked account, or a slow response is often
Player support has become a core part of the gaming experience. For many studios, the difference between a 4.8-star game and a 3.9-star game isn’t
When a player’s game crashes in the middle of an event or a purchase fails to go through, they don’t pause to fill out a
When a player hits a bug mid-match or loses progress after a purchase, frustration builds fast. A single delay in getting help can turn excitement
Every few years, a new wave of technology promises to “reinvent” customer support. But few have shaken the industry quite like Generative AI. For support
read
A player in Brazil gets instant help from a chatbot that understands their slang. Another in Japan waits hours for a poorly translated response. Both
Follow us on
