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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right
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Indie games have become a phenomenon in the entertainment industry. They made it clear that absolutely anyone can become rich and famous only thanks to
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In our latest CX Diaries blog series, we had the pleasure of speaking with Dr. Jo Shattuck, the visionary Founder and Neuroscientist at PANTHERTEC. Dr.
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If you’ve searched for “customer support platform” on Google, you’ve likely noticed Zendesk at the forefront. As one of the oldest customer support tools, it
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When you have a global customer base, resolving complaints in the customer’s native language becomes a basic expectation. According to our research, over 70% of
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If you’re reading this article, it’s likely that you’re dissatisfied with Freshdesk’s customer service offerings. While Freshdesk boasts impressive features like the AI agent Freddy
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Chatbots vs Conversational AI vs AI agents— which should you choose for your customer support operations? Should you integrate one, both, or all? And how
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