Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

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It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do

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What is ‘Helpshift Automations’?

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Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our

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COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A

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So you’ve built a mobile app. Now thousands of users will automatically rush to download your app, give it high ratings, and tell everyone else

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We recently rolled out our New Issues Automation feature to help you provide a personalized approach when handling Issues from your various Users.

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