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IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right
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We’re really proud of our product and have no qualms about this shameless plug. Here’s a list of some quick customer testimonials that really speak
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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of
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First came the brick and mortar. Until the 1960s, customers had to physically visit a store to purchase, get help with, or return a product.
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Phil Black has been of the most seminal members of Helpshift since its very inception. As a founder of True Ventures, he has not only
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Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
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Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over
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