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Imagine trying to buy something you need, but the instructions are in a language you barely understand—frustrating, right? Now, imagine that frustration multiplied across cultures
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Confirm When Customers Receive Agent Replies with Helpshift’s New Feature: Read Receipts In today’s Customer Support world, there’s too much time wasted trying to make
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Today we are bringing you Agent Nicknames and Branded Emails, two new features that will allow your team to communicate better with users, especially over
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It’s Thanksgiving weekend and you’re going to visit your parents on the opposite coast. You get to the airport, and you have two options: do
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Everything we build at Helpshift is about giving your business the advantage it needs to serve customers and succeed. Today I’m proud to announce our
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COPPA (Children’s Online Privacy Protection Act) is an American law–enforced by the Federal Trade Commission–that prohibits collecting personal identifiers (PIs) from children under 14. A
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