read
IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right
read
Providing fast and frictionless support for customer issues is essential for ensuring service excellence. Thus, it is critical to assign issues to appropriate agents and
read
Much of our daily communication is asynchronous: we send an email in the morning and receive a reply at noon; we respond to a group
read
If you ask your agents what the best part of their job is, they most likely won’t say that it’s manually sorting through and classifying
read
What is the first thing you do in the morning? Do you check the weather, read the news, scroll through Facebook, play music through Spotify,
read
A robust knowledge base has many benefits. It empowers your customers to self-serve, increasing ticket deflection in the process. It educates your customers so that
read
What Is An AI Customer Service Chatbot? There’s a lot of chatter about chatbots today, but the concept of a chatbot is really nothing new.
Follow us on
Experiences
Platform
Support
Company
