read
Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
read
Imagine you’ve just launched a limited‑time raid event with rare loot drops, and your servers are humming—only to be blindsided by a flood of “Can’t
read
Managing player support at scale is one of the biggest challenges in the gaming industry. As player bases grow and support requests multiply, the traditional
read
There’s a common belief that AI will completely replace human agents in customer support, making live agents obsolete. But that’s not the full story. While
read
The gaming industry has reached an inflection point. With global gaming revenue projected to exceed $200 billion and player expectations at an all-time high, traditional
read
Every day, millions of players share valuable insights about your game through support tickets, reviews, and feedback. Here’s how AI can transform this goldmine of
read
Gaming companies that implement in-game support see dramatic improvements in customer satisfaction. Here’s how three companies doubled their CSAT scores and what you can learn
Follow us on
