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Live service games have transformed player support from a background task into a core part of the player experience. With daily logins, real-time events, and
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Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion
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Did you know that a great app rating is critical for an app’s longevity? A rating or bad reviews can make or break a user
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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
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Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it
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You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated
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Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their
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