Customer Service Trends & Insights

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Launching a game is just the beginning. Once millions of players log in, they expect instant help in their language without leaving the game. Traditional

For businesses to deliver the best communication, it needs to be prompt. If customers aren’t receiving the right care or relevant information, they may be

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While QR codes have been around for many years, they’ve recently become a much more popular tool as the general public has become familiar with

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It’s never been more difficult to find success at app stores. Competition is fierce, consumers are spoilt for choice and apps are having to pull

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Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion

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Did you know that a great app rating is critical for an app’s longevity?  A rating or bad reviews can make or break a user

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Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.

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