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Customers remember how you treat them, not just what you sell them. In fact, 82% of customers demand immediate problem-solving, and 78% expect personalized interaction
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While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your
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The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask.
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In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your
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37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all
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YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined
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In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that
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