Customer Service Trends & Insights

Customer Service Operations, Customer Experience and Engagement

read

IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Customer Service Operations

read

The customer is always right, except for those occasional moments where they need a helping hand – and sometimes their query isn’t a simple ask.

Customer Service Operations

read

In a few weeks, we’ll be joining forces with customer service guru Micah Solomon for a joint webinar to discuss his new book, “Ignore Your

AutomationCustomer Service Operations

read

37 percent of customers say they would prefer to get immediate assistance from a chatbot over waiting just three minutes for a human. We’re all

Customer Service Operations

read

YouTube is the world’s top streaming service with an estimated 1.3B user and 300M hours of video uploaded every minute. Last September, YouTube was fined

Chatbots

read

In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

Chatbots

read

In a messaging experience not far away… …and actually as close as your pocket, there’s a chatbot ready to help you with any issue that

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA