Customer Service Trends & Insights

AI Agent

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Customer support teams face growing demands for faster resolutions, cost efficiency, and improved customer experiences. Helpshift’s AI Agent Copilot helps businesses achieve these goals by

User Engagement

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A community is a group of people who share the same interests, purposes, and pain points. An online community is a place where such people can interact

Mobile Apps

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When it comes to apps, you either become a part of your user’s break time or you lose them in just 3 months from the

User Acquisition

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The app market is getting more crowded with various apps trying to stand out among numerous competitors. In most cases, this leaves you with no

User Acquisition

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The term “hyper-casual games” was introduced only a couple of years ago. According to Google Trends, it first appeared as a search term in February

User Retention

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The daily life of a modern person has smoothly flowed into a small device. Today we increasingly use smartphones to communicate with friends, listen to

Artificial Intelligence

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Have you ever interacted with a chatbot or a virtual assistant? You may have asked Siri to play your favorite song or talked with a

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