Customer Service Trends & Insights

Customer Service OperationsCustomer Experience and Engagement

read

IImagine a B2B SaaS provider delivering cloud storage solutions to a tech company. One day, the tech company experiences a critical data retrieval delay right

Mobile Apps

read

When it comes to apps, you either become a part of your user’s break time or you lose them in just 3 months from the

User Acquisition

read

The app market is getting more crowded with various apps trying to stand out among numerous competitors. In most cases, this leaves you with no

User Acquisition

read

The term “hyper-casual games” was introduced only a couple of years ago. According to Google Trends, it first appeared as a search term in February

User Retention

read

The daily life of a modern person has smoothly flowed into a small device. Today we increasingly use smartphones to communicate with friends, listen to

Artificial Intelligence

read

Have you ever interacted with a chatbot or a virtual assistant? You may have asked Siri to play your favorite song or talked with a

Mobile Games

read

About 2.2 billion people worldwide play games on their mobile phones. This is about 28% of the total population in the World. Mobile games, when used in leisure

Stay Updated with Helpshift's Newsletter

By subscribing, you agree to our Terms and Conditions.

Blog CTA