This Generative AI tool assists agents in crafting high-quality responses faster by adjusting tone, rephrasing, expanding, and correcting grammar and spelling. It helps to reduce the time spent composing messages while enhancing agent productivity and improving the quality and consistency of responses.

Key Benefits:

• Rephrase (Friendly Tone): Offers alternative wording to maintain clarity while adding a warm, personable touch.
• Rephrase (Professional Tone): Provides alternative wording to ensure messages are clear, formal, and professional.
• Expand: Allows agents to enhance brief messages with additional details or context, improving clarity.
• Grammar & Spell Check: Automatically detects and corrects grammar and spelling errors, ensuring messages are error-free and polished.

Additionally, Analytics for Smart Compose allows you to track performance using key metrics like CSAT and TTR and compare the effectiveness of issue resolution with and without the Smart Compose feature.

To know more, visit our help article.