To address the growing risks in cybersecurity, we are excited to introduce a new Malware Attachment Scanner feature. This feature automatically scans all attachments for malicious content when agents attempt to download them, providing warnings if any threats are detected.

Key Benefits:

• Prevents harmful commands: Protects systems from risks like system takeovers, overloaded databases, and backend attacks.
• Scans all uploaded files: Ensures all end-user files uploaded to Helpshift are checked for malicious content.
• Enhances security: Acts as a defense line for agents interacting with end users, safeguarding against potential threats.

Please contact your customer success manager or the Helpshift support team to enable this feature, and refer to our help article for more information.