Enhance your customer support with Helpshift’s Language AI, making communication seamless and effective across different languages. Monolingual agents can now provide multilingual support with machine translation built into the Helpshift Agent Workspace, engaging consumers in their native language.

Key Features of Language AI:

• Automatic Detection: Language AI automatically identifies the issue language for translations.
  Instant Translation: A Translate button instantly translates messages into the agent’s language, displaying both original and translated messages for smooth communication.
• Flexible Translation Engines: By default, flexible translation engines work with pre-trained generic engines, but they can also be configured with custom-trained engines to meet specific brand requirements.

Language AI feature will support 43 languages and works on issues generated via any platform. Learn more