The new feedback bot analytics dashboard introduces foundational insights from our Feedback Bot’s CSAT surveys, offering a direct look at customer satisfaction levels.​

• CSAT Trend Analysis –  Visualize changes in customer satisfaction over time to identify impactful service changes.​
• Issue Trend Analysis – Track the number of issues in which the Feedback Bot is invoked, offering insights into how effectively the bot is utilized in the service resolution process.​
• Daily Metrics Table – Examine daily issues with feedback bot invocations alongside CSAT scores, handling time, TTFR, resolution metrics, and more for a detailed view into factors influencing customer satisfaction.​

You can find details on the reports and key metrics here.