Get a comprehensive view of AI-powered Answers performance with the new analytics now available on your dashboard.

• AI-powered Answers issues: View performance indicators such as CSAT and TTR.
• Non-AI-powered Answers issues: Measure the performance of the problems handled without AI-powered answers.
• Performance comparison: Compare the effectiveness of issue resolution with and without AI-powered answers.

You can find details on the reports and key metrics here.