We are excited to inform you that we have released the Open Beta of our first ChatGPT feature – “AI powered Answers” in a custom bot step. Instead of pulling individual FAQs, ChatGPT will scan your existing knowledge base to combine all relevant FAQs into one single detailed and summarized response to your end users.

This is just the first of several Generative AI features we plan to implement. We can’t wait to see how our ChatGPT-powered bot step transforms the support experience. Join us on this exciting journey today!