AI Agent Copilot is now generally available in the Helpshift Platform. Built to enhance agent performance and speed up resolutions, Copilot brings powerful AI tools directly into your team’s workflow—helping agents work smarter and respond faster.

AI Sentiment: Analyze emotional tone in real-time to assist agents in responding with empathy and tracking evolving sentiment during the conversation.

AI Summary: Instantly generate conversation summaries, enabling agents to quickly grasp key context and resolve issues more efficiently.

AI Reply: Automatically suggest context-aware replies to minimize repetitive tasks and speed up response times.

AI Compose: Assist agents in crafting polished, on-brand messages more rapidly by rephrasing, expanding, and correcting responses using AI.

To learn more, visit the AI Agent Copilot page and our help article.