AI Agent Copilot
Resolve Issues 43% Faster with AI Assistant Built to Maximize Agent Productivity
AI Agent Copilot enables faster resolutions, ensures consistent, high-quality interactions, and allows agents to focus on delivering accurate and personalized support. Reducing cognitive load and streamlining workflows improve efficiency and enhance the overall customer experience.
Enhance Agent Productivity and Customer Satisfaction with AI
Helpshift AI Agent Copilot improves support efficiency with real-time sentiment detection, instant conversation summaries, context-aware replies, and AI-enhanced message composition. It minimizes manual effort, speeds up resolutions, and helps agents deliver accurate, polished, and personalized responses.
AI Sentiment
Decode Customer Emotions Instantly
Detect customer sentiment in real-time to prioritize urgent issues.
Personalize responses for more empathetic and meaningful interactions.
Analyze sentiment trends to optimize agent performance and customer satisfaction.
AI Summary
Resolve Issues Faster with Instant Context
Eliminate manual review with AI-generated summaries—outlining the main issue, relevant data, investigation, and resolution.
Enable seamless case handovers between agents.
Quickly understand complex issues for faster resolution.
AI Reply
Speed Up Support with AI-Powered Responses
Generate instant, context-aware replies to reduce agent effort.
Ensure response accuracy and consistency across all customer interactions.
Speed up resolutions by eliminating time spent searching for answers.
AI Compose
Craft Perfect Responses in Seconds
Adjust tone to create friendly or professional messages instantly.
Automatically correct grammar and spelling for polished, error-free communication.
Expand brief messages with additional context for clearer, more detailed responses
Turn Agent Challenges into Victories
Agent Struggle
AI Agent Copilot Solution
Agent Overload & Burnout
High ticket volumes and repetitive tasks overwhelm agents, leading to fatigue and inefficiencies.
Reduced Cognitive Load & Improved Efficiency
AI automates time-consuming tasks, allowing agents to handle higher ticket volumes more effectively and focus on meaningful interactions.
Manual Context Review
Agents spend excessive time reviewing past conversations to gather context before responding.
Instant Issue Understanding & Faster Responses
Agents spend excessive time reviewing past conversations to gather context before responding.
Difficulty Gauging Urgency
Without sentiment insights, agents struggle to prioritize critical tickets effectively.
Faster Prioritization of Critical Tickets
AI Sentiment analyzes emotional tone, helping agents identify and address urgent issues faster.
Inconsistent Response Quality
Variations in agent experience and workload lead to inconsistencies in responses, impacting customer satisfaction.
High-Quality, Polished, Error-Free Responses
AI Compose enhances responses to ensure brand consistency, professionalism, and accuracy across all interactions.
Slow Issue Resolution
Agents spend too much time crafting responses and searching for information.
Faster Response Times & Consistent Answers
AI Reply suggests context-aware responses, speeding up resolution times while ensuring accuracy and consistency.
Enterprise-Grade Security & Compliance
Your data is always secure with Helpshift’s AI Agent Copilot. It offers enterprise-grade security and zero data retention, ensuring customer information remains safe and compliant. Copilot prioritizes data privacy, especially when handling Personally Identifiable Information (PII)—automatically masking PII before sharing it with third-party LLM vendors and securely unmasking it for agent reference. This approach guarantees secure data processing while preserving seamless and efficient agent workflows.
What Our Customers Say
Ready to Transform Your Support Experience?
Don’t wait until agent burnout affects your customer experience. Join forward-thinking companies already using AI Agent Copilot to deliver exceptional support.
