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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
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Game developers spend approximately $15 billion annually on player acquisition. 75% of those players churn within the first 24 hours. 90% within 30 days. The
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Community managers are the reason players stay engaged between content updates. They are not customer service agents. They are not social media coordinators. They are
The traditional gaming support model has a fundamental economic flaw: costs scale linearly with volume. Double the player base, double the tickets, double the agents.
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