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Let’s be honest, in the world of customer service there are a lot of acronyms. As the technology we use everyday evolves, the list of acronyms seem to keep growing. To make your life and the lives of your fellow support superheroes a little easier, here’s a cheat sheet to keep you informed.
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Choosing the right customer support software can feel like a daunting uphill battle, especially with the growing number of support tickets, diverse player demographics, and
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Generally, customer service agents have played a significant role in building genuine relationships that last and improve experiences. They are usually the primary point of
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Gone are the days when you want to debate the importance of having a self-service channel. Self-service is inevitable now. A recent report shows that
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