Abinash and CCW: Automation’s Role in the Future of Customer Service
Abinash Tripathy, Helpshift CEO & Founder, responds to questions from Customer Contact Week (CCW) about automation’s role in the future of customer service [CCW] Before diving into best practices and…
How to Help Your Business Now with Customer Service Chatbots
Increasingly, brands are looking for innovative ways to meet rising customer expectations and remain relevant in a digital-first world. One such tactic is to use chatbots and automation to streamline…
The 7 Critical Components Of Great Mobile App Support
The sheer volume of mobile apps and the massive growth in their usage have been impressive. But efforts to retain customers via great mobile app support have not kept pace…
4 Tactics for Great Customer Service Responses in Mobile Gaming
Exceeding player expectations when it comes to customer service is far easier said than done. It’s oftentimes difficult to understand the request, let alone adequately resolve it. This makes crafting…
Ticket Deflection 101: How A Knowledge Base Will Save You Money
Congratulations, you have a lot of support tickets! Tons of users asking for help with your mobile app is a complicated feeling. It’s a sign of your app’s success. However,…
What is omnichannel customer service? Understanding the Essentials and Benefits
In today’s dynamic business landscape, providing exceptional customer service isn’t just a good practice; it’s a strategic imperative. With the advent of digitalization and the evolving preferences of consumers, companies…
Micah Solomon on What It Means to be a Customer Service Turnaround Expert
Inc. Magazine recently crowned Micah Solomon as the world’s #1 customer-service turnaround expert. But what exactly does that mean? I decided to go straight to the source. Solomon is a…
Innovation is Needed to Make Customer Service More Human
Jake Petersen, Former Vice President of Customer Experience at MoviePass, discusses his experiences with customer service technology and how it can humanize support. As the world becomes more tech-centric, so…
The Three E’s of Online Customer Service
An effective customer service strategy needs to keep these three criteria at its core: Ease Efficiency Emotion If your support is easy to access, efficiently answers questions, and effectively conveys…
The Link Between AI and Gaming
While battling enemies in Call of Duty, it’s easy to feel that artificial intelligence (AI) is controlling the game and anticipating your every move. Your opponents weave and evade attacks,…