Increasing Mobile App Engagement – Actionable Strategies for 2023
Increasing App Engagement Mobile apps are expected to generate over $935 billion in revenue by next year. Statista found that a total of 218 billion apps were downloaded in 2020….
Conversational AI vs Chatbots: What’s the Difference?
As businesses look to improve their customer experience, they will need the ultimate platform in order to do so. Conversational AI and chatbots can not only help a business decrease…
App Store Reviews Can Make or Break User Acquisition Strategy For Apps
Did you know that a great app rating is critical for an app’s longevity? A rating or bad reviews can make or break a user acquisition strategy. We’ve put together…
[PODCAST] Delivering Quality Service through Mobile Applications
Helpshift CEO Eric Vermillion featured on “Navigating the Customer Experience” with Yanique Grant. Listen to the podcast episode below.
“Data Democratization: Making Data Available and Understandable Across the Organization” Webinar Recap
Data democratization is the practice of ungating access to data within an organization and empowering even those with no technical know-how to easily use it to make more informed decisions…
“The True Cost of Player Support” Webinar Recap
You can’t have a successful game without an equally successful customer support strategy. And, unfortunately, player support teams are sometimes surprised by the costs associated with keeping players in the…
“The Discord Extension: Conversational Support Wherever You Go” Webinar Recap
Discord is a wildly popular online platform where players meet up, share tips, and get gaming-related help. Some players even refer to it as their “second screen.” Learn why you…
Getting Your App Together with Helpshift, Unity, and Discord
At Helpshift, we’re devoted to making it easier for mobile game publishers and studios to give players the best support experience. That’s why we’re making two key advances, on behalf…
Helpshift Plays to Win with Best Live Chat
Helpshift won the Best Live Chat Product Award for 2020 from the Product School, the global leader in product management training with a community of over a million product professionals….
Customer self service: Empower your customers to help themselves
In our digital-first world, we’ve become accustomed to instant gratification. For brands, this means providing solutions and answers to customers’ questions in a near-instant. Take too long and your customers…